FREQUENTLY ASKED QUESTIONS

What are the first steps?
Your first step is to book a free 20 minute connection call to meet me and help me to understand your needs.  Calls are conducted via Zoom but can be over the telephone if you prefer.  You can book via contact page or simply by calling or emailing me using the links below.
What's going to be in our first call?

I offer a free 20 minute call to give us the opportunity to connect before you commit to any sessions.  During the call I will ask about your mental health, running and what your would like to achieve through working with me.  From there we can discuss the options that will best meet your needs and agree how to take this forward.

An important aspect of this call is for you to get to know me and ensure I am the right therapist and coach for you.  You are under no obligation to commit to any sessions following the call.

I'm not a runner, can you still help?

Yes! The Runner’s Therapist is a specialist branch of my Psychology to Succeed practice, where I offer EMDR, CBT and mindset coaching to those who would benefit from it.

You can find out more here, or simply book a call with me to discuss the best plan for you.

What is a mindset coaching?

Mindset coaching combines NLP (neuro linguistic programming), hypnosis and time-line therapy into a targeted system for training how you think, see yourself, and what you do, so that you can get the very best from yourself both in your running life and your wider life. 

What is EMDR?

EMDR (Eye Movement Desensitising and Reprocessing) is a NICE recommended treatment for people experiencing post-traumatic stress disorder (PTSD) but is increasingly used in the treatment of a vast range of mental health difficulties which are underpinned by a difficult experiences and fears.  

EMDR can also be used to develop places of safety, resources and positive projections of yourself, which can help both your mental health and get you in the correct mindset to aid your running performance.

I am an accredited EMDR therapist with EMDR UK and Ireland.

What is CBT?

Cognitive-Behavioural Therapy (CBT) is an evidence-based and NICE recommended treatment for depression and a range of anxiety disorders.  In addition, sports psychology draws heavily on the tools CBT has to offer.  

CBT aims to help you gain perspective about whatever is troubling you.  Together we identify what might be stopping you from reaching your full potential and what we can work on to help to get you there.  CBT is a short-term, collaborative therapy which aims enable you to use CBT techniques in a range of situations both during and after treatment.

My approach utilises ACT (Acceptance and Commitment Therapy), which is increasingly being used in sport psychology.  ACT is a form of CBT which uses mindfulness to work on the relationship you have with your thoughts and emotions so they no longer get in the way of you doing what matters.

I am an accredited CBT therapist with the BABCP (British Association for Behavioural and Cognitive Psychotherapies).

How do you conduct online sessions?

Zoom
Online sessions are conducted using Zoom.  You do not need a Zoom account to attend the sessions.  Zoom enables us to connect via video conferencing so is comparable to a face to face session.  You will be sent a Zoom link for the session which you simple click on when you’re ready to join the meeting.  Some devices will ask you to download the free Zoom App in order to connect which you can do in advance of the session.

For the session, make sure you’re in a quiet, private space, sit or stand comfortably, feel free to make a cuppa.  We’ll connect via our webcams as if we’re talking face to face.

For your security Zoom is encrypted and I use the password and waiting room features.

For more information, here’s the link to Zoom’s FAQ page: https://support.zoom.us/hc/en-us/sections/200277708-Frequently-Asked-Questions

Do you offer in-person sessions?

Due to COVID-19 I am not currently offering in-person sessions.

What are your session options?

During the connection call, we’ll agree what is going to be most helpful for you.

This might the Reclaim Your Running programme, or sports mindset coaching, EMDR or CBT sessions tailored to your needs.

What are your standards of practice?

The organisations listed below have devised codes of ethics and best practice guidelines which, as an accredited member, I adhere to fully:

​British Association for Behavioural and Cognitive Psychotherapies (BABCP)
EMDR UK and Ireland

Confidentiality

The trust between client and coach/therapist is crucial to the success of the process and I treat all information disclosed as confidential.  Your notes and personal information will be kept securely in line with GDPR.

Regular clinical supervision is a requirement of my accrediting bodies and essential for ensuring continued best practice.  As such, relevant information, without names or identifiable personal details, will be discussed with my clinical supervisor, who is also BABCP and EMDR UK and Ireland accredited and subject to the same confidentiality requirements as I am.

Should you wish for me to liaise with or share any information with a third party, we will agree the exact content of the disclosure and sign an agreement to allow me to share the information you wish.

Confidentiality will only be broken if I have significant concerns that you or anyone else is at risk.  If this occurs it will be discussed with you in the session and recommendations will be discussed, agreed and documented.  Wherever possible a signed agreement to disclose information will be completed.

Are you GDPR compliant?

 GDPR
 I am registered with the ICO as part of GDPR.  Full details are detailed below and contained in my client information sheet which you will receive prior to our first appointment.  All information is treated with the upmost confidentiality

Your information and how it will be used
Upon starting therapy, basic personal information will be collected for contact and identification reasons.  During our sessions notes will be taken.  These will include personal and sensitive details about your life.  This information is solely used for the delivery of a therapy service for you.

Your rights
You have rights relating to the information I hold about you and you have the right to verify the accuracy or ask for them to be supplemented, deleted, updated or corrected.  I want to make sure your information is up to date and accurate.  You may ask me to correct or remove information you think is inaccurate, and you have the right to request the transfer of your data to another individual or company.

You have the right to request a copy of the information that I hold about you.  If you would like a copy of some or all of your personal information, please email me.  Information will be provided to you within 30 days of your request.

How long your information is kept for
Your information is kept for the time necessary to provide the coaching/therapy service requested, however, outside of this I will hold your details and session notes for a period of 7 years following the end of treatment to comply with the legal obligations that are placed upon me by my insurers.  After this date, all data will be securely deleted and destroyed.

Sharing of data
There may be time when your information needs to be shared with 3rd parties.  If this arises I will explicitly ask for your written consent before doing so, and the data will be sent to the 3rd party securely.

Security of your data
Information will be kept securely and confidentially in line with the data retention policy as stated above.  All written notes are kept in a locked cabinet which only I have access to.  Electronic records are securely held in a business Google Drive account. 

Lawful basis for processing your information
The lawful basis for my holding and using your information is in relation to the delivery of a contract to you as a health care professional.  As an accredited member of BABCP and EMDR UK and Ireland I operate under a strict code of confidentiality.

GET IN TOUCH

If you have any other questions, please don’t hesitate to get in touch and I will be happy to answer them for you.